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i. Support network on operations and customer service-related activity.
ii. Day to day email and telephonic communication with network, customer and agents
iii. Operation day to day execution
iv. Updating operating system for the day to day shipment
v. Follow standard operating process for the day to day shipments and also customer specific SOP
vi. Monthly service providers meeting to be organized and conducted
vii. Monitor performance (sub-contractors, productivity, quality of service, data, incident management) and initiate, implement and control corrective actions
viii. Evaluate and monitor operational risks, ensure contingency planning, and implement corrective actions
ix. Monitor compliance with reporting of volumes/statistics
x. Monthly Monitor performance (sub-contractors, productivity, quality of service, data, incident management) and initiate, implement and control corrective actions
xi. Escalate quality / performance issues / operational issues to local management when necessary
xii. Decision making, in accordance with Corporate standards and guidelines and Competence Sharing Agreements
xiii. Ensure timely billing for the shipments meeting the KPI
xiv. Ensure timely cost booking and vendor payment meeting the KPI
xv. Ensure timely documentation for the day to day shipment handling meeting the KPI
xvi. Ensure that appropriate operational, commercial and financial KPI’s are followed to provide timely and effective reporting to the Management.
xvii. Undergo company assigned training program as per the company guideline
xviii. Complying and Training people on FMC, International trade lanes, Monitoring Compliance on AMS, ISF, VGM, South America, LATAM, Canadian, Australian Customs requirement,
xix. Recording the number of complaints from overseas offices/ buyers/ local customers/ buying house and carriers.
xx. Following the KPI’s set by Organization for me to follow.

Local Procurement
xxi. Liaise with carriers/NVOCC local offices to execute Ocean Freight product procurement primarily for North Central China origins
xxii. Liaise with local air freight master loaders in Air Freight product procurement for China origins
xxiii. Procure ‘best possible rate’ according to Competence Sharing Agreement with Corporate Ocean Freight
xxiv. Execute VOC/NVOCC Carrier Policy/Strategy, including monitoring of adherence to Carrier Policy
xxv. Prepare and manage all relevant product information needed by Corporate Ocean Freight FCL/LCL to maintain data in Ocean Freight FCL/LCL product modules
xxvi. Create and maintain buying rate visibility
xxvii. Work closely with the network and agents to put together competitive local charges for bidding activity
xxviii. Participate in the service provider QBR’s

Support of Sales Functions
· Execute Sales strategy jointly with Marketing & Sales to fulfill given growth targets
· Support Marketing & Sales in creation of Target Lists and in Pricing Issues
· Validate and ensure market conforming market selling rate / pricing proposed by Area Sales and resolve discrepancies with Corporate counterparts
· Provide bid support to Corporate Tender Management on buying rates, consolidation opportunities, and network constraints
· Pricing/ Filling RFQ’s/ Involved in bidding
· Support in making adhoc and monthly rate distribution to the network.
· Support in the business implementation process


Requirements:
- Bachelor Degree or Above
- Minimum 5 years working experience in freight forwarding or shipping line industry
- Self motivated and independent
- Good communication skills
- Fluency in both written and spoken English
- Good PC skills, e.g. Word, Excel, Power point
工作地點(diǎn)：上海市楊浦區(qū)國(guó)定東路275-8號(hào)13A08室
工資：面談
投簡(jiǎn)歷郵件：
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